FAQ
How long will it take to receive my order?
Once you have submitted your order, we will have your items packed and shipped within 1 business day. You will receive an email when it's on the way. The standard domestic shipping option then takes 1-3 business days to arrive. If you have picked the courier option at checkout, the item is usually delivered on the next business day. International orders can take up to 2 weeks to be received. For more information on our shipping policy, click here.
What are your shipping options?
We offer domestic (NZ) and international shipping. We offer free domestic shipping on all orders, which takes 1-3 business days after we have processed your order. There's also an option to choose a courier when you checkout, to receive your order the next business day after we have processed it.
We also offer flat rate international shipping to most countries around the world, via New Zealand Post. If you don't see your country when you checkout, send us an email to see what we can do to get your order to you. International shipping takes 1-2 weeks to arrive. For more information on our shipping policy, click here.
What are your payment options?
We offer payment via Visa, Mastercard, Paypal, AMEX, Apple Pay and Google Pay.
What is your return policy?
If you need to return an item to us, email us at hello@wildestclothingco.com. We generally offer exchanges only unless the item is out of stock. Check out our full returns policy here.
What customs duties or taxes might I have to pay?
Any international order may have customs duties or taxes due when arriving at the destination country. These vary from country to country, so we can't give you an estimate of what they might be (usually a percentage of your order value). Your local customs office may be able to help you. If you make an international order, you are liable for any customs duties or taxes charged on your order.
What do I do if I don't receive my order?
If you don't receive your order, please email us at hello@wildestclothingco.com, and we will sort this out for you.
How do I know what size to order?
We have included a size chart in each product page. The measurements on these are for the approximate width and height of the actual clothing item (as opposed to other size charts which generally are for body measurements), so if you aren't sure which size to order, grab an item from your collection with your desired fit/size and measure it up to compare our sizes. For reference, on the home page, the sizes worn are an XL in the long sleeve tee and L in the tee. Relaxed fit tees are a little more of a relaxed/roomier fit than the regular fit tees. If you need any help at all with this, please send us an email.
How do I make changes to my order?
Hey, we've all been there, mistakes happen. If you have made an error with your order, please send us an email as soon as possible to hello@wildestclothingco.com. We cannot guarantee this will be successful. We will do everything we can to help you, but if the order has already been shipped, we will be unable to change anything. We will email you back as soon as we can, to let you know if we were able to make the changes to correct your order.
Where are you located?
We are located in the beautiful New Zealand.
What practices do you have in place to be environmentally responsible?
We use mailing bags made of recycled material. These are made of a soft plastic which is then also able to be recycled.
We do not have swing tags on our garments at this time in order to minimize our consumption of plastic and paper.
We also do not place our garments in individual plastic slips for shipping. Instead, we wrap them in tissue paper and seal them with paper stickers which are both acid free, printed with soy-based ink, and FSC certified. These are friendlier to the planet, and the recycling process.
What is your policy on privacy?
Basically, we only use what information we need to, in order to complete your order, provide you with tip top service and keep our website optimised. We will never sell your information. We respect you, and will keep your information private. For our full privacy policy, click here.
How do I stay up to date on news, new releases and giveaways?
Sign up to our mailing list here. We will send emails only when we have something exciting to say! We promise not to spam you. You can also follow us on Instagram and Facebook, @wildestclothingco.